Our new FAQ section is the perfect place to start. It covers a wide range of topics, from our emergency response times and service areas to the types of locks we install and the benefits of our security products. By checking our FAQs, you can quickly find the information you need before you even make a call.
How much do you charge for your locksmith services?
We do not charge a call-out fee, and all surveys and consultations are completely free.
Typical Prices (Single Item Rates):
- Non-destructive/destructive entry (door or window): £84 + VAT
- Snapped/broken key removal: £84 (inc. VAT)
- Repair/service existing door/window mechanism: £84 (inc. VAT)
- Euro/mortice/rim lock (supplied & fitted): £72–£84 (inc. VAT)
- Mortice lock from scratch: £120 (inc. VAT)
- Rim cylinder & nightlatch from scratch: £120 (inc. VAT)
- uPVC door realignment: £72–£84 (inc. VAT)
- Multi-point locking mechanism (door): £150–£240 (inc. VAT)
- Multi-point locking mechanism (window): £84 (inc. VAT)
- Garage lock (supplied & fitted): £108–£150 (inc. VAT)
- New door handle: £60 (inc. VAT)
- New window handle (in multiples): £24 (inc. VAT)
- Lockable sash jammers: £36 (inc. VAT)
- Emergency board-up (door): £180 (inc. VAT)
- Emergency board-up (window): £150 (inc. VAT)
I’ve got an emergency — when can you arrive?
We aim to be with you within 20 to 45 minutes on average. Emergency calls are always prioritised for the fastest response possible.
Are your locksmiths DBS checked?
Yes — all of our locksmiths are enhanced DBS checked, giving you complete peace of mind.
Do you have a call-out charge?
No, we never charge a call-out fee. You’ll only pay for the service provided — with no hidden costs.
What areas do you cover?
- South Yorkshire
- Wakefield
- Pontefract
- Worksop
- Chesterfield
- Retford
Can you guarantee not to damage my door or lock?
While we always use non-destructive methods where possible, no locksmith can guarantee zero damage in all situations, especially with high-security or faulty mechanisms. However, we’re fully insured and always work with care and professionalism.
What makes you different from other locksmiths?
- Our team is made up of former police officers.
- We have the highest number of 5-star reviews in our area.
- Our locally based network ensures fast response times.
- We offer great value when multiple services or products are purchased.
Are you available 24/7?
- Monday to Friday: 8:00am – 8:00pm
- Saturday: 8:00am – 4:00pm
- Sunday: 10:00am – 4:00pm
Can you open any type of lock?
Yes — we can open all types of locks, including domestic, commercial, garage, window, and high-security systems.
Are you insured?
Yes, we are fully insured with public liability cover for all work we carry out.
Do you supply locks?
We only offer a supply and fit service to ensure everything is installed correctly.
Can you supply parts only?
No — we do not offer supply-only sales. All products are fitted as part of our service.
Do you repair mechanisms?
Yes — all repairs come with an initial 12-month warranty and an optional annual rolling warranty for continued cover.
Do you repair handles?
Yes, we repair and replace faulty door and window handles.
Do you repair windows?
Yes, we handle window issues including faulty mechanisms, broken handles, and realignments.
Do you offer free quotes or surveys?
Yes — quotes and surveys are always free with zero obligation.
Are you VAT registered?
Yes — we are VAT registered and can issue VAT invoices on request.
Do you provide warranties?
Yes — all repairs come with a 12-month warranty, and an annual rolling warranty is also available.
Can you give a price over the phone?
Yes — we can give a guideline price over the phone, but some jobs may require a free, no-pressure site visit to confirm.
What type of locks do you fit?
All types — British Standard, insurance-approved, high-security, uPVC, smart, and digital locks.
Do you offer security advice?
Yes — we specialise in burglary prevention and offer tailored security advice as the leading experts in our area.
Are your quotes fixed?
Yes — once we assess the job in person, we provide a fixed quote with no hidden fees.
Do you do boarding up?
Yes — we offer emergency boarding up services for both windows and doors.
Can you do door realignments?
Yes — door realignment is one of our common services, especially for uPVC doors.
Do you fix uPVC door problems?
Yes — we resolve uPVC issues including alignment, faulty mechanisms, locks, and handles.
Do you install sash jammers?
Yes — we supply and fit lockable sash jammers to enhance window and door security.
Do you fit digital or smart locks?
Yes — we install a wide range of digital and smart locks for homes and businesses.
Do you install garage door locks?
Yes — we supply and fit high-security garage door locks.
Do you fit anti-snap locks?
Yes — we specialise in anti-snap, anti-drill, and anti-bump locks to maximise protection.
Can you help with burglary repairs?
Yes — we offer burglary damage repairs, boarding up, lock replacements, and full security upgrades.
Do you offer a maintenance service?
Yes — you can opt for an ongoing maintenance and inspection service or rolling annual lock guarantees.
Can you check my home security?
Yes — we provide professional home security checks with practical advice and upgrade options.
Do you work with landlords, estate agents, or businesses?
Yes — we regularly support landlords, letting agents, housing associations, and commercial clients.
What types of locks do you work with?
We work with all types including mortice, euro, rim, garage, smart, and digital locks.
Why won’t my uPVC door shut?
This is typically due to misalignment or a failed internal mechanism — both can usually be repaired quickly.
Do I need to change the locks if I lose my keys?
Yes — for your security, insurance compliance, and peace of mind, we recommend changing locks immediately.
Can you replace a misted double glazed window unit?
Yes — we supply and install new double-glazed units to replace misted or failed panes.
I’ve just moved into a new property – do you offer a security survey?
Yes — we offer free security surveys for new homeowners.
Will it take long to fix the locks?
Most jobs take 20 minutes to 1 hour depending on the issue.
I’m moving house. Do I need to change the locks?
Yes — to ensure only you have access, we recommend changing all external locks after moving.
Does the locksmith have all the parts needed to fix my lock?
Yes — 99% of jobs are completed on the first visit thanks to our fully stocked vans.
My key has snapped in the lock. Does this mean I need a replacement lock?
Not always — we often remove the broken key without needing a full lock replacement.
What proof does a locksmith need that you own your home?
We may ask for ID, a utility bill, tenancy agreement, or other proof to confirm you're authorised to access the property.
Will a locksmith ask for proof of ownership if you have keys?
It depends on the situation — if there's any doubt, we may request supporting proof to protect all parties.
Can a locksmith gain access without needing to replace the lock?
Often yes — we use non-destructive methods wherever possible, but in some cases, a replacement may be necessary.
How can I pay for my locksmith’s visit?
We accept cash, credit/debit card, and bank transfer for your convenience.
Can I schedule an appointment in advance?
Yes — you can book a time that suits you in advance, including weekends.
Need More Help?
Can't find the answer your looking for? Why not contact us, we are always happy to help.