Privacy Policy

SheffLOCK Ltd operates https://www.shefflock.co.uk, (the "Site"). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.

We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.

Information Collection And Use

While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name ("Personal Information").

Communications

We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information.

Log Data

Like many site operators, we collect information that your browser sends whenever you visit our Site ("Log Data").

This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.

In addition, we may use third party services such as Google Analytics that collect, monitor and analyse this.

Cookies

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your device. We use cookies to enable various types of functionality and to better understand how people use our website. This helps us to offer you personalised content and the best possible experience overall. If cookies aren't enabled, your experience will be limited.

Using your web browser’s settings you can view the cookies on your device, remove all or some cookies and set rules on when to allow and not allow cookies to be set. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Changes To This Privacy Policy

This Privacy Policy is effective as of 15 October 2018 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.

We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgement of the modifications and your consent to abide and be bound by the modified Privacy Policy.

If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.

Call Recording Privacy Notice

Personal data

This Privacy Notice explains how we use recordings of phone calls. When a call is recorded we collect:

a recording of the conversation
your phone number

To make a payment over the telephone you are required to use your telephone key-pad to provide your payment details therefore, no payment information is recorded.

Collecting personal data

SheffLOCK record all phone calls to the following numbers.

General Office
Door & Window Repairs

Using personal data:

Call recordings will be used:

to assist in quality monitoring of staff
to investigate and resolve a complaint
for the detection, investigation and prevention of crime
to identify training needs

Your personal data will only be shared with someone we know is acting on your behalf when we have your prior consent to do this.

Sharing data under Data Protection legislation

We may be required or permitted, under Data Protection legislation, to disclose your personal data without your explicit consent, for example if we have a legal obligation to do so, such as for:

law enforcement
fraud investigations
regulation and licensing
criminal prosecutions
court proceedings

Our legal basis for collecting and sharing personal data

Recording of calls is necessary to protect the interests of you, our staff or both.

It's also in our legitimate interests, unless those interests are overridden by you by asking for your call not to be recorded.

You may request that your call isn't recorded. In this situation, you'll normally be advised to contact us either in writing or by email.

In exceptional circumstances you may be transferred to a non-recorded phone. This decision will be made by a Customer Service Team Manager, for example when he or she determines that not doing so could cause harm or distress to the caller. The team manager will, in these exceptional circumstances, ensure the caller is transferred to a phone which isn't registered for call recording.

Withdrawing your consent

If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time by contacting us. This will not affect the lawfullness of the processing before its withdrawal nor, will it affect the processing of your personal information conducted in reliance on lawful processing grounds.

Opting out of marketing and promotional communications

You can unsubscribe from our marketing and promotional communications at any time by clicking the unsubscribe link in the emails that we send. You will automatically be removed from our marketing lists within five days. We may communicate with you to send you service-related messages that are necessary to respond to service requests, or other non-marketing purposes.

Further processing of personal data

If we wish to use your personal data for a new purpose, not covered by this Privacy Notice or by another service Privacy Notice, then we'll provide you with a new notice.

The new notice will:

explain this new use before we start the processing
set out the relevant purposes and processing conditions

Where and whenever necessary, we'll seek your consent to the new processing, if we start to use your personal data for a purpose not mentioned in this Privacy Notice.

Your rights relating to personal data

When we collect your personal data we'll tell you how we are going to use it. Where we process your personal data, you have a number of rights under data protection law.

Retaining personal data

Recordings are kept securely and confidentially deleted after six months.

Contact Us

If you have any questions about these policies, please contact us.